Store policies

We collect the contact, shipping, personalization, and payment-related information needed to produce and deliver your order. Card details are handled directly by Square and are not stored by Good Vibes Chimes.

Cart details are saved on your device for up to 30 days. Uploaded artwork is stored privately for production and customer support. We do not sell personal information. To request access or deletion, email GoodVibesChimes@gmail.com.

Shipping is a $5 flat rate within the United States. Typical production takes 3–5 business days after an order is placed; carrier transit time is additional. We will contact you if we have a question about your design or if inventory or delivery timing changes.

Because engraved products are made specifically for you, custom orders are not returnable for preference changes or customer-supplied errors. Please review all personalization carefully before placing your order. We will contact you only if we need clarification before engraving.

If an item arrives damaged, defective, or different from the personalization details submitted with your order, contact us within 14 days of delivery with the order number and photos. We will repair, replace, or refund the affected item as appropriate.

You confirm that you have permission to use submitted names, photos, artwork, and other content. You retain ownership of that content and grant us permission to use it only to review, produce, fulfill, and support your order.

Orders are accepted when payment succeeds. We may cancel and refund an order we cannot legally or safely produce. Prices and availability are revalidated at checkout. These terms are governed by applicable United States and North Carolina law.